Privacy Policy
Last updated: June 5, 2026
1. Overview
This Privacy Policy explains how 247 Referral Service LLC (“we,” “us,” or “our”) collects, uses, and shares information when you use chicagowaterdamage247.com, call or text our intake line, or submit a request. By using this website or contacting us, you agree to this Privacy Policy.
We are an independent referral service. We are not a contractor, restoration company, insurance company, or public adjuster. Our role is limited: we collect your contact information and the nature of your request and connect you with one or more independent third-party contractors.
2. Information We Collect
Information you provide: your name, phone number, email address, property address or service area, and a description of your water-damage or restoration inquiry. You provide this when you submit our intake form, call us, or text us.
Communications: text messages, emails, form submissions, and call recordings or call logs created when you contact us or when a contractor contacts you through a connection we facilitate.
Automatically collected information: device, browser, IP address, pages viewed, referring URLs, and similar usage data collected through cookies, analytics, and server logs.
3. How We Use Information
We use the information we collect to connect you with one or more independent contractors; to contact you about your inquiry by phone, text, or email; to operate, maintain, and improve the website; to track and attribute referrals; to keep business, compliance, and recordkeeping records; and to detect and prevent fraud, abuse, or misuse.
4. How We Share Information
Contractors: the core function of this service is to share the contact details and request information you provide with one or more independent third-party contractors so they can respond to you. By submitting a request, you authorize this sharing.
Service providers: we may share information with vendors who support our operations, such as hosting, telephony, call-tracking, messaging, and analytics providers.
Legal and protective disclosures: we may disclose information when required by law, subpoena, or legal process, or to protect the rights, property, or safety of 247 Referral Service LLC, our users, or others.
Business transfers: information may be transferred as part of a merger, acquisition, financing, or sale of assets.
5. Referral Compensation and “Sale” or “Sharing” of Information
We may receive a referral fee, lead fee, marketing fee, or other compensation from contractors when a connection is made through this website, phone number, text message, or intake system. This compensation is paid by the contractor, not by you.
Because we share the information you provide with contractors and may be compensated in connection with referrals, this activity may be considered a “sale” or “sharing” of personal information under certain state privacy laws. We do not sell or share information for purposes unrelated to connecting you with a contractor.
6. Calls, Texts, and Recording
Calls to or from our intake line may be monitored or recorded for quality assurance, training, lead-tracking, documentation, and business purposes. Because call-recording laws vary by state and Illinois may require all-party consent for certain private communications, you should not call our intake line if you do not consent to monitoring or recording.
By calling, texting, or submitting a form, you consent to be contacted by us and by one or more referred contractors about your inquiry, by phone, text message, or email, using the contact information you provide. Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP, and you may reply HELP for help. This consent is limited to communications related to your inquiry and does not authorize unrelated marketing.
7. Cookies and Analytics
We use cookies and similar technologies, and may use third-party analytics services, to operate the website, understand usage, and measure the performance of our referral service. You can control cookies through your browser settings, though some features of the website may not function properly without them.
8. Data Retention
We retain the information we collect, including text messages, emails, form submissions, call logs, and recordings, for as long as needed for the purposes described in this Policy and for business, compliance, legal, and recordkeeping purposes, after which we may delete or de-identify it.
9. Data Security
We take reasonable measures to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot and do not guarantee the absolute security of any information. You provide information at your own risk.
10. Your Choices and Rights
You may opt out of text messages by replying STOP, and you may ask us to stop contacting you at any time. Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, and to opt out of the “sale” or “sharing” of personal information. To make a request, contact us using the information below. We may need to verify your identity before acting on a request.
Note that once we have connected you with a contractor, that contractor independently controls the information you have shared with it, and your rights regarding that contractor’s records are governed by the contractor’s own practices and applicable law.
11. Children’s Privacy
This website is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
12. Third-Party Websites and Contractors
This website and our communications may reference or link to third-party websites and contractors that we do not control. We are not responsible for the privacy practices or content of any third party, including any contractor with whom we connect you. Their use of your information is governed by their own privacy policies.
13. Changes to This Policy
We may update this Privacy Policy at any time. The “Last updated” date above reflects the most recent revision. Your continued use of this website after changes are posted constitutes acceptance of the updated Policy.
14. Contact
247 Referral Service LLC
Chicago, Illinois
Website: chicagowaterdamage247.com
Phone/Text: +1-312-801-1888
Email: [email protected]